Karambit.com Shipping and Return Policies
We ship worldwide including to Canada, Australia, and the U.K.
PRODUCTION EXCHANGES/RETURNS – 14 days:
Please CONTACT US within 14 days after your tracking number has been marked as "delivered" according to your tracking with your inquiry. If your refund/exchange is approved, you will be given an RMA # (Return Merchandise Authorization Number) along with instructions to complete your return. Item must be returned in unused, unaltered, and undamaged condition in original packaging and in resalable condition. Production knives may be charged a 15% restocking fee. Item must be received within 14 days after the RMA # has been approved and assigned. Refund will be returned to the same method of payment used to make your purchase, minus the original shipping fee. The customer will be responsible for the return shipping cost and the original shipping fee is non refundable. If you received the item with free shipping, you will receive the full refund less $5 to cover our original shipping costs.
IN STOCK CUSTOM GOODS RETURNS/EXCHANGES
If you are not satisfied with your purchase you may notify us within 3 days of receipt for a refund of the cost of the knife. Shipping charges are not refundable and all returns are subject to a 10% restocking and credit card processing fee. Refunds will be issued in the same method as the order payment.
The item must be returned in the same condition as received and must be shipped fully insured via any common carrier. Most custom knives are guaranteed by the makers we represent, and most factory knives carry the manufacturer's warranty. We do not guarantee the durability of natural handle materials (such as bone, ivory, wood, pearl, etc.) or the reaction of any material to water and air (rust, oxidation, etc.)
If an item needs to be returned due to our error, we may offer a full refund including shipping at our discretion. Any condition visible in our product pictures is considered to be disclosed and does not constitute an error or omission on our part.
Contact us before sending any item back as a return. All returns must be insured.
MADE TO ORDER CUSTOM GOODS RETURNS/EXCHANGES – NO REFUNDS.
Payments made on custom goods are NON-REFUNDABLE. Our custom goods (knives, jewelry, etc.) are "MADE TO ORDER" and "PERSONALIZED" which means that resources time, material, and labor (AKA blood, sweat, tears, and steel - literally) are immediately and irreversibly used to create a unique, one of a kind product, specifically for you, at your request. These resources are non-refundable expenses for us and therefore they must also be non-refundable to you. There is a healthy secondary market to many of our custom products where many of them may be sold at a profit immediately after purchase. Please consider this as an alternative solution. If there is a defect or error in the product, please CONTACT US immediately.
CRAFTMANSHIP + QUALITY GUARANTEE:
If you have found an issue in quality or craftsmanship with a custom product from us, please CONTACT US immediately and we will repair or replace it, at our discretion. Products that have been subject to abuse are not eligible under this guarantee. Custom products that are sold on our site are described as accurately as possible. We are not responsible for slight variations in measurements, color, or degree of defect (e.g. light scratch versus a scratch). Any remedy for an unintentional error in the description, pricing, or availability is at our discretion. Items that you wish to return due to a manufacturers defect are encouraged to contact the manufacturer directly for a resolution.
Shipping costs are calculated automatically upon checkout.
Orders to P.O. Boxes or military addresses require shipping via USPS.
Orders will be shipped within 3 business days, with the exception of custom and back ordered products. If you insist that your order arrive on or before a certain date, please CONTACT US in advance to discuss how we may meet your needs.
UPGRADED SHIPPING OPTIONS:
Insurance may be purchased at an additional charge. If you wish to request an upgrade to your shipping service with worldwide tracking such as FedEx, UPS, or DHL, etc., you may CONTACT US to request your desired service and pay the additional shipping charge,
International Buyer is solely responsible for paying all fees such as taxes, duties, or other costs added to your shipment by customs within your country. We will not lower the pricing on your customs forms – this is illegal. Buyer is also responsible to make sure that the items we ship are legal/allowed to shipped into your country and you do so AT YOUR OWN RISK.
We will not issue refunds or be held liable for lost, stolen, or confiscated items. No exceptions.
The US Post Office only offers tracking outside of the US for countries listed here: http://goo.gl/twCPBO
Items that are sent to the wrong address due to an incorrectly stated address in your order, can repurchase the same item to the new address or wait to see if the package is returned to us safely, and then pay for additional shipping to a new address. Please notify us as soon as possible of any errors in your shipping address. Once an item is in possession of the United States Postal Service, we are not able to retrieve, redirect, or otherwise interfere with the shipment to its destination. We are not responsible for items that are not insured or that have tracking numbers that fail to update to a delivered status, for any reason, including system errors. We will not issue refunds or be held liable for lost, stolen, or confiscated items. No exceptions.
Disclaimer: By placing an order the buyer represents that he or she is an an adult of legal age (18 or over in the US) and that the products ordered will be used in a lawful manner. We assume no responsibility for any harm or injury resulting from the sale, trade, use or handling of any product purchased from us. It is the responsibility of the buyer, not the seller, to ascertain and obey all applicable local, state, federal and international laws in regard to the possession, and or use, of any item purchased. We are unable to provide refunds in the event that the package that you have ordered was lost by common carrier without insurance requested or seized by customs or other agencies. Consult your local and state laws before ordering if you are in doubt.
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